Privacy Policy

1. About Us

This Privacy Policy applies to Kindai Pty Ltd (ABN to be registered) trading as Kindai ("we", "us", "our"), the operator of the AI Lead Machine platform available at aileads.manus.space and associated services.

We are committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, disclose, and safeguard your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

If you have questions or concerns about this policy, please contact us at: [email protected]

2. Information We Collect

We collect information you provide directly to us, including:

• Contact information: name, phone number, email address, business name, and state/territory
• Trade information: type of trade, business details, service areas, and operating hours
• Payment information: processed securely via Stripe — we do not store card numbers or CVV codes
• Usage data: pages visited, time on site, clicks, and form interactions (collected via Meta Pixel and analytics tools)
• Communications: messages you send us via email, chat, or contact forms

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the AI Lead Machine service
• Process payments and send transaction confirmations
• Send you service-related communications (onboarding, support, updates)
• Send marketing communications — you may opt out at any time
• Analyse usage patterns to improve our platform
• Comply with legal obligations
• Detect and prevent fraud or abuse

4. Sharing Your Information

We do not sell your personal information. We may share it with:

• Stripe — for payment processing (stripe.com/privacy)
• Meta (Facebook/Instagram) — for advertising and analytics via Meta Pixel
• HubSpot — for CRM and customer relationship management
• Google — for analytics and email delivery
• Service providers — who assist us in operating our platform, subject to confidentiality obligations
• Law enforcement — when required by law or to protect rights and safety

Some of these third parties may be located outside Australia. We take reasonable steps to ensure they handle your information in accordance with Australian privacy law.

5. Meta Pixel and Advertising

We use the Meta Pixel on our website. This tool allows us to measure the effectiveness of our advertising by understanding the actions people take on our website. The Meta Pixel may collect your IP address, browser type, and pages visited. This data is used to show you relevant ads on Facebook and Instagram.

You can opt out of Meta's data collection for advertising purposes at: facebook.com/settings/?tab=ads

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include SSL/TLS encryption, secure database storage, and access controls.

However, no method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you request deletion of your account or data, we will delete or anonymise your information within 30 days, unless we are required to retain it by law.

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of direct marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

To exercise any of these rights, contact us at: [email protected]

9. Cookies

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our service may not function properly.

10. Children's Privacy

Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: